Refund & Return Policy

At Ushierax, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we aim to make the return and refund process as simple and transparent as possible.

Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

You may be eligible to return an item if:

• The item is unused and in its original condition.
• The item is returned with its original packaging, tags, accessories, and other included materials where applicable.
• The return request is submitted within 7 days of delivery.
• The item is not listed as a non-returnable or non-refundable product.

Items that have been used, damaged, altered, or returned without the required original components may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return or refund for hygiene, safety, customization, or other reasons.

Examples may include:

• Personalized or customized products
• Items marked as non-returnable at the time of purchase
• Products that have been used or damaged after delivery
• Items without their original packaging where packaging is required
• Products returned after the applicable return period

Additional restrictions may apply to specific products.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and packaging, where applicable

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, return, refund, or another suitable solution.

4. How to Request a Return

To request a return, please contact our customer support team with your order details.

Your request should include:

• Full name
• Order number
• Product name
• Reason for the return
• Relevant photographs or supporting information, if applicable

Please do not send products back without receiving return instructions from our support team.

5. Return Shipping

Unless the return is due to an incorrect, defective, or damaged item caused by us or our delivery partner, the customer may be responsible for return shipping costs.

If we determine that the item was defective, damaged upon arrival, or incorrectly supplied, we may provide an appropriate return or replacement arrangement.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider, bank, or financial institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided.

This may apply where:

• The returned product shows signs of use.
• The product or packaging has been damaged after delivery.
• Parts, accessories, or original materials are missing.
• The product does not meet the conditions required for a full refund.

8. Late or Missing Refunds

If you have been notified that a refund has been processed but have not received it, please first check your bank account or payment provider.

If the refund is still not visible after the applicable processing period, please contact your payment provider or bank.

You may also contact our support team for assistance.

9. Exchanges

Where applicable, eligible products may be exchanged for another item.

Exchange availability depends on product availability, eligibility, and the circumstances of the request.

If an exchange is not possible, we may offer another appropriate resolution, such as a refund.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests, but cancellation may not be possible once an order has been processed or shipped.

Orders that have already been shipped may need to follow our return procedure.

11. Promotional and Discounted Products

Products purchased using promotional offers, discounts, coupons, or special deals may be subject to additional return or refund conditions.

Please review the applicable terms associated with the promotion before making a purchase.

12. Refund Exceptions

A refund may be refused where:

• The return request is submitted after the applicable return period.
• The product does not meet the return conditions.
• The product has been intentionally damaged or misused.
• The